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Shipping & Returns

SHIPPING

All other orders placed will be processed the following business day. Once your order has been shipped, a shipment notification including tracking details will be sent to the email provided at time of order.

All orders are shipped from New York by UPS.

  • Domestic Complimentary Ground: Free (3-9 Business Days)
  • Domestic Express: $20 Flat Rate (2-3 Business Days)
  • International: $40 Flat Rate

International orders are subject to duties and taxes. You are responsible for paying any duties and taxes associated with your shipment, which we estimate to be between 25-40% of the amount paid for the item(s) ordered. The shipping carrier will contact you directly requesting payment upon your order's arrival through customs. We are unable to refund duties and taxes if you choose to return your item since it's the country as to which the order is shipped that collects the duties and taxes.

RETURNS

All orders eligible for return will include a pre-paid return label.

We accept returns of unworn items purchased at full price within 14 days of the delivery date. Any sale item(s) marked as Final Sale are not eligible for returns. It an item is final sale it will be marked as Final Sale in the Description tab of each product page. During site-wide promotions, items may be eligible for returns if they are not marked Final Sale.

For item(s) to be eligible for return:

  • Item(s) must not be marked as final sale.
  • Item(s) must be unused, unworn, unwashed, unaltered, and undamaged.
  • Item(s) must have all original garment tags attached.
  • Item(s) must be returned in the packaging provided accompanied by the original receipt.

    Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/or refused a refund.

    Original shipping charges are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Your return will be processed within 7 days of receipt, and refunds will be credited to your original method of payment. Please note that it may take up to 14 days from the date we process your refund for it to reflect on your original form of payment.

    How to return:

    • Repackage the item(s) you would like to return. Please note that we may not refund item(s) that are sent without any paperwork included.
    • Place the prepaid return label on the outside of the box you ship back to us. To avoid delays in the return shipment, remove any additional unnecessary labels on the outside of the box.
    • Drop off your shipment at a UPS or USPS facility. Item(s) must be returned from the original shipping country.
    • You will be informed via email when your return has been received and processed.

    All returns must be sent using the pre-paid shipping label provided.

    EXCHANGES

    If you need to exchange an item for an alternate size or style, send us an email at sales@marinamoscone.com.